Last updated: Sep. 24, 2026
This Privacy Policy explains how Praakamya (“we”, “us”, “our”) collects, uses and protects your personal information when you visit [books.praakamya.com] or buy our books and digital products.
We collect only what we need to fulfil your order and run this store. We do not sell your personal data to anyone.
1. Information we collect
Information you give us
- When you place an order: your name, email address, phone number, billing address and shipping address (shipping only for paperbacks).
- When you create an account: your email address and password, which is stored in encrypted form.
- When you contact us: your name, email address and anything you include in your message, such as photos of a damaged book.
- When you subscribe or share feedback: your email address and any responses you choose to give, for example to our reader surveys.
Payment information. Payments are processed securely by [payment gateway, e.g. Razorpay]. We never see or store your full card number, UPI PIN or banking passwords. We receive only a confirmation of payment and limited transaction details, such as the payment ID and amount.
Information collected automatically
When you browse our site, we collect basic technical information: your IP address, browser type, device type, pages visited and time spent on them. We use cookies to do this (see Section 5).
2. How we use your information
We use your information to:
- process and deliver your orders, including sending digital download links;
- send order confirmations, invoices and delivery updates;
- handle returns, refunds and customer support;
- maintain your account, if you create one;
- comply with legal obligations, including tax and GST record-keeping;
- prevent fraud and keep the site secure;
- understand how visitors use the site, so we can improve it;
- send you news about new books, editions and reports, but only if you opt in. You can unsubscribe at any time using the link in any email.
3. Who we share it with
We share your information only with service providers who help us run the store, and only as much as each needs:
| Service provider | Purpose |
|---|---|
| Razorpay | Processing payments |
| Shiprocket | Delivering paperbacks |
| Bluehost | Hosting the website |
| Email service provider | Order emails and newsletters (if subscribed) |
| Google Analytics | Understanding site usage |
These providers must protect your data and use it only for the services they provide to us.
We may also disclose information if required by law, a court order or a government authority, or to protect our legal rights.
We do not sell, rent or trade your personal information.
4. How long we keep it
We keep order and invoice records for as long as tax and accounting laws require, which in India is typically up to 8 years. We keep account information until you ask us to delete your account. We keep marketing preferences until you unsubscribe.
When information is no longer needed, we delete it or anonymise it.
5. Cookies
Cookies are small files stored on your device. We use:
- Essential cookies to run your cart, checkout and login. The store cannot work without them.
- Analytics cookies to understand how visitors use the site. These are optional.
You can manage or block cookies in your browser settings. If you block essential cookies, checkout may not work.
6. How we protect your data
The site uses SSL encryption (HTTPS). Payments go through a PCI-DSS-compliant gateway, and only authorised people can access order information.
No system is completely secure. If a data breach affects your personal information, we will notify you and the relevant authorities as the law requires.
7. Your rights
Under Indian data protection law, you have the right to:
- access a summary of the personal data we hold about you;
- correct inaccurate or incomplete information;
- ask us to delete your data, subject to our legal record-keeping obligations;
- withdraw consent for marketing at any time;
- nominate someone to exercise these rights on your behalf in the event of death or incapacity;
- raise a grievance with our Grievance Officer (see below).
To exercise any of these rights, email contact@books.praakamya.com. We will respond within 30 days.
8. Children
This store is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
9. Links to other websites
Our site may link to external websites, such as LinkedIn or Amazon. Their privacy practices are their own, so please read their policies.
10. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page, and the “Last updated” date will show when the latest change was made.
11. Contact and grievances
Praakamya
A101, Archstone, Radha Nagar,
Bandlaguda Jagir, Hyderabad 500086
Email: contact@books.praakamya.com
Grievance Officer
Name: Renu Kumar
Email: complianceofficer@praakamya.com
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.