Last updated: September 24, 2026
Thank you for buying from Praakamya. We want every book to reach you in perfect condition, and every download to work the first time. This policy explains what happens if something goes wrong.
1. Paperback books
Damaged on arrival
Paperbacks can be returned only if they arrive damaged, for example with a torn cover, bent or water-damaged pages, missing or misprinted pages, or a binding defect.
To be eligible, you must report the damage within 48 hours of delivery. Please email us at contact@books.praakamya.com with:
- your order number;
- clear photos of the damaged book and its packaging (an unboxing video, if you have one, speeds things up);
- a short description of the problem.
Once we verify the damage, we will send a free replacement. If a replacement isn’t possible, we will issue a full refund, including shipping charges. We may ask you to return the damaged copy, and if we do, we will cover the return shipping cost.
Wrong item delivered
If you receive a different title or edition from the one you ordered, report it within 48 hours of delivery and we will send the correct book at no extra cost.
What we cannot accept
We cannot accept returns or give refunds for:
- change of mind, or a book ordered by mistake;
- damage reported more than 48 hours after delivery;
- damage caused after delivery, or books that have been written in or used;
- minor cosmetic wear from normal transit that doesn’t affect reading.
Cancellations
You can cancel a paperback order for a full refund before it is dispatched. Email us with your order number. Once the order has shipped, it cannot be cancelled.
Non-delivery
If your order hasn’t arrived within seven business days of dispatch, contact us. We will trace it with the courier and, if it’s lost, send a replacement or issue a full refund.
2. Digital products (eBooks and PDFs)
Digital products are delivered instantly and cannot be “returned” once downloaded. For that reason, all sales of digital products are final and non-refundable once the purchase is complete.
We will still make things right in these situations:
- Download problems. If your file won’t download, won’t open, or is corrupted, email us and we will send a working copy or a fresh download link.
- Duplicate payment. If you were charged twice for the same product, we will refund the extra payment.
- Payment deducted, order failed. If money left your account but you received no order confirmation or download access, we will either deliver the product or refund you in full.
Please check the product description, format and edition before you buy.
3. How refunds are paid
Approved refunds go back to the original payment method within 5–7 business days of approval. Your bank or payment provider may take a few more days to show the credit in your account.
4. Contact us
For any question about an order, return or refund:
Email: contact@books.praakamya.com
Praakamya
A101, Archstone, Radha Nagar,
Bandlaguda Jagir, Hyderabad 500086
Grievance Officer
Name: Renu Kumar
Email: complianceofficer@praakamya.com
We aim to reply within 2 business days.
We may update this policy from time to time. The version published on this page at the time of your purchase applies to your order.